Privacy Policy

Last updated: November 21, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Connect your Facebook account to our service
  • Create auto-reply campaigns
  • Configure keywords and responses
  • Use our analytics and monitoring features

2. Facebook Data

When you connect your Facebook account, we may access:

  • Your basic profile information (name, profile picture)
  • Your Facebook pages that you manage
  • Comments on posts from your connected pages
  • Page access tokens for automated responses

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our auto-reply service
  • Monitor comments for keyword matches
  • Send automated replies to comments and messages
  • Generate analytics and performance reports
  • Improve our service functionality

4. Data Storage and Security

We implement appropriate security measures to protect your personal information. Your data is stored securely and is only accessible by authorized personnel.

5. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. You can request deletion of your data at any time.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing
  • Disconnect your Facebook account at any time

7. Data Deletion

If you remove our app from your Facebook account or request data deletion, we will delete all your personal information within 30 days, except where retention is required by law.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@facebook-live-saas.com

Address: Your Business Address